Your guest data and privacy
What this covers
Who can see your guest data, what Tabledoo does and does not do with it, and how to handle the requests guests are entitled to make.
The short version
- Your guest list is yours. It lives in a database used only by your restaurant.
- It is never pooled with other restaurants. Another Tabledoo customer cannot see your guests, search them, or be shown them in any form — the separation is in how the system is built, not a setting somebody could switch off by mistake.
- Tabledoo does not market to your guests. No newsletters, no offers, no "restaurants near you" emails. The only messages they receive are the ones you configure — their confirmations, reminders and so on.
- You can take it with you at any time, as a spreadsheet.
This is a deliberate difference from booking portals, where the platform owns the diner relationship and rents it back to you.
Who can see what, inside your restaurant
| Action | Who |
|---|---|
| View guest profiles and history | All roles |
| Add or edit a guest | Owner, Manager, Host |
| Delete a guest | Owner, Manager |
| Export the whole list | Owner, Manager |
Give people the lowest role that lets them do their job — see Roles and what each one can do — and give everyone their own login, so who-saw-what is a real record rather than a guess.
Handling the requests guests make
In many countries, including across the EU and the UK, guests have rights over the data you hold about them. Tabledoo gives you the tools; the responsibility is yours as the business.
| They ask for | What to do |
|---|---|
| A copy of what you hold | Open their profile — everything is on one page. Their bookings are listed underneath. |
| A correction | Edit the profile. |
| Deletion | Delete the guest. Their bookings are kept but unlinked, so your covers and revenue history survive without their personal details attached. |
| No more text messages | Set the text opt-out on their profile. See Guests who opt out. |
Note the deletion behaviour is deliberate and useful: you can honour an erasure request without punching a hole in last year's figures.
Habits worth having
- Write notes you would be comfortable showing the guest. If they ask for their data, that note is part of it.
- Collect what you need. A booking needs a name and one way to contact them.
- Remove staff logins the day someone leaves.
- Treat exports as temporary. Delete the file once you have used it.
- Have a privacy policy and link it from your booking page — there is a field for the URL. See SEO and analytics for your booking page.
What Tabledoo records about your guests' behaviour
Only what you would expect: their bookings, and what your staff wrote. Your public booking page counts visits and slot searches for the funnel report, but that counting is anonymous — it is not attached to a person and cannot be traced back to one. See Booking page funnel report.