The notification drawer
Available in the Enterprise and Pro plans. View plans
What this covers
The bell in the top bar: what appears in it, and how to work it. It shows when your plan includes ordering or the guest buttons.
What it collects
- Waiter calls — a table tapped Call waiter.
- Bill requests — a table is ready to pay.
- Orders placed — something new arrived.
- Order updates — an existing order changed.
Each entry names the table it came from and when. A number on the bell is how many you have not looked at yet.
Working it
- Acknowledge an item once you have dealt with it — or once you are on your way. That is the signal to everyone else that it is covered.
- Mark all seen clears the count, for the start of a shift or after a rush.
Nothing is lost
The drawer is backed by stored records, not by whatever happened while your screen was awake. A request that came in while the tablet was locked, or while you were refreshing the page, is still there. Refreshing does not clear anything either — only acknowledging does.
The drawer and the Orders board
They do different jobs, and busy restaurants use both:
| Use it for | |
|---|---|
| The drawer | Alerts — something needs a person. It follows you around the app. |
| The Orders board | Working the tickets. Usually on a fixed screen in the kitchen. |
Typically the floor watches the bell and the kitchen watches the board.
Habits worth having
- Clear it at the start of each shift, so the count means "since we opened".
- Acknowledge as you go, not in a batch at the end — a stale count teaches everyone to ignore the bell.
- Agree who owns it per shift. "Everyone" means nobody.